Bookings, refunds and cancellation policy

By booking a class, event or workshop you are agreeing to all the below policies.

Classes START at the advertised time.

Upon booking a session you are agreeing to attend that session. All attendees are expected to arrive at least 5 minutes before the session is due to start, as once the start time passes, entry may not be possible. Most venues require manual entry, and the door will be locked for security, and for this reason, once the session starts, you may not be able to gain entry. By booking, you are agreeing to arrive before the session is due to start so we can begin on time. Late arrivals will not be permitted entry. If the venue is new to you, or you are not sure where you’re going, leave extra time in your journey or check out the route beforehand.

Below you will find the policies in place for the various events and classes I offer.

All sessions must be paid for more than 12 hours before you are due to attend, otherwise your booking will be cancelled automatically.

Workshops & one-off events

There is a no refund cancellation policy in place for these events. If a space can be back-filled by a waitlist (in the case that the event is full and there is a waitlist) then a credit will be added to your account to use against another same-price workshop or event. If the space cannot be back-filled, there will be no credit added.

Private bookings for 1:1 sessions

If you cancel more than 48 hours before your private session starting you are entitled to transfer your booking to another suitable date.

If you cancel with less than 48 hours notice your booking cannot be transferred and no refund will be given.

Weekly classes

If you cancel more than 12 hours before the class starts you are entitled to a class credit on your account, or your booking moved to a different date. PLEASE EMAIL ME at sally@wellnesswithsally.com TO CANCEL OR MOVE YOUR BOOKING, as the system will cancel your booking without crediting you back.

If you cancel less than 12 hours before the class starting, there will be no credit added and your booking cannot be transferred.

Terms & Conditions - Retreats & Immersions

Insurance:

Most people don't think about the need for insurance when travelling especially within the UK but the unexpected can always happen and if you need to cancel your visit to us you could lose your deposit or even the full cost of the retreat therefore it is strongly advise all our guests to arrange Personal Accident and Travel/Cancellation Insurance when booking onto one of our retreats and recommend you take time to research a company that suits you personally.

Booking information:

The retreat cost includes the retreat fee, accommodation and all meals during your stay. Travel to the retreat is not included in the price.

Transfers from airports for Europe can be arranged for a small additional fee and will be discussed with each individual group upon booking.

Special diets can be catered for all offerings are vegan and gluten free. 

Payment Policy:

A non-refundable deposit is required for each retreat.

This deposit is taken upon booking the retreat, spaces are NOT confirmed without deposit payment. Remaining balance being due either 5 or 4 weeks prior to the start of the retreat. If the retreat is booked less than 4 weeks in advance the deposit facility will not be available and the full amount will need to be paid when booking.

Failure to pay balance on set due date will mean your place IS NOT secured and will be offered to a waiting list.

Refund Policy:

If you decide to cancel the retreat after paying the deposit, this deposit can not be transferred to another retreat or another person.

If you have made full payment no refund will be given. 

We strongly advise you to take out your own insurance. 

No Refund of Full Payment Given under any circumstances.

No Refund given under Unexpected Circumstances. This includes under the circumstances of Natural Disaster, War, Pandemic, Failure by the Venue or other situation that is out of Sally’s control. Refunds will not be available. Sally will do her best to sort alternative arrangements depending on the scale of the situation.

Cancellation Policy:

All information included in our website and publicity is correct at the time of going to press, but may be subject to change. Whilst we do not anticipate changes to the advertised retreat dates, we may have to cancel or postpone retreats at our discretion.

Liability:

Sally Eccleston Psychology and Wellbeing LTD shall in no event be held liable for any loss or other damages including but not limited to special, incidental, consequential, or any other damages.

Behaviour:

We reserve the right to ask participants to leave the retreat if their behaviour is disruptive to the running of the retreat or to the other participants and staff. If you withdraw from the retreat at any time or if you are requested to leave due to disruptive behaviour, no part of the retreat fee shall be refunded. In the case of our staff's decision to ask you to leave, all matters arising from a dispute are subject to English law and are subject to the jurisdiction of the English courts.

Disclaimer:

Sally Eccleston Psychology and Wellbeing LTD does not diagnose, prescribe, treat, or cure any disease or condition either physical or mental. Retreat offerings should not be construed as a prescription, a promise of benefits, claims of cures, or a guarantee of results to be achieved. Our programmes are provided for informational, educational, and self-empowerment purposes.

Any information, instruction or advice given is not intended to be a substitute for professional medical or psychological diagnosis and care. You should not discontinue or modify any medication and/or treatment presently being taken pursuant to medical advice without obtaining approval from your healthcare professional.

Sally Eccleston Psychology and Wellbeing LTD does not accept any liability for participants' medical or psychiatric conditions which may exist or which may arise during or subsequent to participation in one of our retreats.

Always consult your healthcare professional before making any changes to your diet, lifestyle or prescription drugs.